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How can I contact someone?

Email us at [email protected] Call us at 1-800-000-000 or Chat with us using the Live Chat box on the lower left of this site.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy here.

What payment methods does accept? accepts Visa, MasterCard, American Express and Mastercard. You have an option to use your Amazon Account upon checkout. For customers in the Middle East & Africa that may need COD or other forms of payment, please reach us at [email protected] to further assist you.

Is it safe to use my credit card online?

To help ensure that your shopping experience is safe, simple and secure uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode. If you would prefer to place an order by telephone, you can call Customer Care at 1 800-000-0000 email [email protected]

Which Countries do you ship to?

We ship worldwide

How long does delivery take, and how much will it cost?

Most Kamilah Willacy minaudieres are made to order and production lead-times are listed on product description.  Orders are shipped within a 2-3 business days. If you are located in the US , there is a 2-3 business transit time. If the item is made to order, then the production lead-time will be noted on the item’s description.

If you need your order by a specific date, please email before your purchase to allow us to confirm if we can meet your request. otherwise you can leave a note on your order upon checkout. If we are not able to meet your request, you will be notified immediately and can choose to cancel your order for a full refund.

How do I return an item?

You must notify us within 7 days of receiving your order on any issues with such as incorrect or damaged item to receive a full refund for made to order items. You will be responsible for return shipping cost on made to order items and charged a 15% restocking fee on the retail value.

Do you repair or refurbish Kamilah Willacy handbags?

Kamilah Willacy bags are made of the finest materials. The gold frames which are 18k gold plated will show scratches over time which can be refurbished at any local jewelry store. If you can’t find a jewelry store who is able to repair your bag, please contact us and we will be more then happy to repair it for you. once we understand what repairs are needed will determine cost and lead time.

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