FAQs

What’s your return policy?

Yes of-course! You must notify us within 7 days of receiving your order on any issues with such as incorrect or damaged item to receive a full refund for made to order items. You will be responsible for return shipping cost on made to order items and charged a 15% restocking fee on the retail value.


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions  through live chat 9am-8pm EST or email: [email protected]


How long does delivery take?

 Stocked items are sent out within 24-48 hours. Delivery transit times for USA customers are 2-3 business days.  customers outside of the USA will have a 5-10 business day lead time.

If the item is made to order, then the production lead-time will be noted on the item’s description. production leadtime for made to order items will be 7-10 business days.

If you need your order by a specific date, please email before your purchase to allow us to confirm if we can meet your request. otherwise you can leave a note on your order upon checkout. If we are not able to meet your request, you will be notified immediately and can choose to cancel your order for a full refund.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions  through live chat 9am-7pm EST or email: [email protected]


Do you repair or refurbish Kamilah Willacy bags?

Kamilah Willacy bags are made of the finest materials. The gold frames on our minaudieres are 18k gold plated which will show scratches over time which  may be refurbished at any local jewelry store. If you can’t find a jewelry store who is able to repair your bag, please contact us and we will be more then happy to repair it for you if possible. Once we understand what repairs are needed will determine cost and lead time.

If you need repairs on your Kamilah Willacy leather bags, please contact us to discuss how we can assist you.